We’re a small team that runs this store, and we actually read every message that comes in. Whether you have a question about a recent order, need help with a return, or just want to check on something before you buy — we’re here. No automated loops, no endless waiting. Just a real person on the other end.
Send us a message
Our contact form is the fastest way to reach us, and it only takes a minute to fill out. Here’s what we’ll ask for:
- Your name — so we know who we’re talking to
- Your email address — so we know where to send our reply
- Order number (if you have one) — this helps us pull up your order right away and give you a much faster answer
- Subject / inquiry type — just pick the option that best matches your question
- Your message — tell us what’s going on, and we’ll take it from there
The more detail you can share, the quicker we can help. If you’re writing about a recent purchase, including your order number makes a world of difference.
How long will it take to hear back?
We reply to every message within 24 to 48 hours, Monday through Friday. Depending on what you’re asking about, here’s what you can expect:
- Product questions: usually within 24 hours
- Order issues: within 24 hours
- Returns and exchanges: within 24 to 48 hours
- Press and media inquiries: within 48 hours
We go through messages in the order they arrive, so please be patient with us during busy stretches. If you write to us over the weekend or on a holiday, we’ll pick it up on the next business day.
Online customer service
Prefer to talk to someone right away? Our online customer service is available during business hours for quick questions. Just look for the chat button in the bottom corner of the site. It’s a handy option for simple things like checking an order status or asking about shipping times.
Our contact details
Email: [email protected]
Office address:
222 W Merchandise Mart Plaza, Suite 1150
Chicago, IL 60654
Business hours:
Monday – Friday, 9:00 AM – 5:00 PM EST
A quick note before you hit send
Please don’t include sensitive payment details in your message, like full credit card numbers or passwords. We’ll never ask for those. If you have an order number handy, include it in your note — it’s the single best way to help us get you the right answer faster.