Frequently Asked Questions
Whether you’re shopping with OIUUWMD for the first time or you’ve ordered from us before, we get it — questions come up. We’ve put together the ones we hear most often below. If your question isn’t covered here, just email us at [email protected] and we’ll get right back to you.
1. How long does shipping take in the United States?
Once you place an order, we usually pack it up within 1–2 business days. After that, standard US delivery typically takes 2–4 business days to reach your door. You’ll get a shipping confirmation email with your tracking number the moment your package leaves our warehouse, so you always know where things stand.
2. Do you ship to Canada? How long does it take?
Yes, we ship to Canada. Canadian orders typically arrive in 3–5 business days after they leave our warehouse. Depending on your province and the time of year, delivery can vary by a day or two, but we’ll keep you posted with tracking information every step of the way.
3. What is your return policy?
We want you to be happy with what you ordered. If something isn’t right, you have 30 days from the delivery date to start a return. Return shipping is free — just email us at [email protected] and we’ll send you a prepaid return label. Once we receive the item back and give it a quick check, we’ll process your refund within 3–5 business days. Please note that opened or used personal items like undergarments, socks, and hygiene products may not be returnable for health and safety reasons.
4. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as debit cards with a Visa or Mastercard logo. All payments are processed through a secure checkout, and your payment details are fully encrypted.
5. How do I track my order?
As soon as your order ships, we email you a confirmation with a tracking link. That link shows where your package is and gives you an estimated delivery date. You can also log in to your OIUUWMD account any time to check the latest status of your order.
6. Are the products on OIUUWMD authentic?
Yes. We source our products directly from brands, authorized distributors, and trusted suppliers, so what you receive is the real thing. If you ever have a concern about an item you’ve received, contact us at [email protected] and we’ll look into it right away.
7. How do I know what size to order for clothing?
Every apparel item on our site has its own size chart — you’ll find it right on the product page. Don’t assume every brand fits the same way; take a moment to check the measurements (we list both inches and centimeters). If you’re between sizes, we generally suggest going up a size for a more comfortable, relaxed fit.
8. How should I care for the items I buy?
It depends on what you’ve ordered. Clothing and textiles come with care labels — following them makes a big difference in how long your items last. For electronics accessories, keep them away from moisture and extreme heat, and store them in a clean, dry spot when they’re not in use. When in doubt, treat the item gently and it’ll serve you well.
9. How does my account and personal data work?
We only collect the information we need to process your order, arrange shipping, and keep you updated. We never sell or rent your personal data to anyone. You can request a copy of the data we hold about you, ask us to delete it, or close your account at any time by emailing [email protected]. We follow applicable privacy laws, including GDPR and CCPA, and we take that responsibility seriously.
10. How can I reach your customer support team?
The easiest way to get in touch is by email at [email protected]. We typically reply within 1–2 business days. If you need to send anything by mail, our business address is 222 W Merchandise Mart Plaza, Suite 1150, Chicago, IL 60654.