Our Return Policy: Made Simple and Straightforward
Sometimes a product just isn’t what you expected. Maybe the size feels off, the color looks different in person, or you simply changed your mind. Whatever the reason, we’ve got you covered. At OIUUWMD, we want you to feel good about every order you place with us. That’s why we offer a 30-day return window on almost everything we sell.
We know return policies can sometimes feel like reading a legal document written in another language. We don’t want that experience for you. This policy is written in plain English, with clear steps, so you know exactly what to expect from start to finish.
Your 30-Day Return Window
You have 30 days from the date your package is delivered to request a return. We don’t count the day of delivery itself, so you actually get a little extra time. If your item arrives on the 1st, you have until the 31st to reach out to us. That’s a full month to decide if the product works for you.
We believe 30 days is a fair amount of time to test, inspect, and decide. Whether you’re waiting for a friend to give their opinion or just need a few weekends to try something out, you won’t feel rushed.
Refunds: 100% Back to Your Original Payment Method
When you return an eligible item, you get a 100% full refund. We don’t subtract restocking fees, handling charges, or any hidden costs. The entire amount you paid for the item goes right back to the original payment method you used at checkout.
Here’s how the refund timeline works:
- Once your returned package arrives at our facility, we inspect it within 1 to 2 business days.
- After inspection, we process your refund right away.
- Your refund appears in your account within 3 to 5 business days after we process it.
So from the moment your package lands back with us, you can expect your money in hand within about a week. Some banks and credit card companies are faster than others, but 3 to 5 business days is our standard promise. You’ll also receive an email confirmation the moment your refund is processed, so you’re never left wondering what’s happening.
Who Pays for Return Shipping? We Do.
Return shipping is on us. Yes, you read that right. We provide a prepaid return label, so you never have to reach into your own pocket to send something back. Just print the label, attach it to your package, and drop it off at the carrier location listed on the label.
We think charging customers for return shipping is a bit unfair. You already paid once, and if the product doesn’t work out, you shouldn’t have to pay again just to send it back. So we cover that cost. It’s just one small way we try to make shopping with OIUUWMD feel easier.
What We Ask From You: Return Conditions
To qualify for a full refund, we simply ask that your item is in the same condition it was in when you received it. That means:
- The item is unused and unwashed.
- The item is not damaged, scratched, or altered in any way.
- The original packaging is intact, including any boxes, bags, tags, or inserts that came with the product.
- All accessories, cords, manuals, or bonus items are included in the return package.
We understand that you might need to open a box or remove some plastic wrap to actually see the product. That’s fine. We just ask that you don’t take it further than that. If you’ve used the item, even just once, we can’t accept it back. This keeps things fair for other customers and helps us maintain the quality of everything we sell.
Personal Use Items: What Happens If You Open Them?
Some products are designed for personal use, which means they come into direct contact with your body. Think of items like skincare products, cosmetics, hair tools, and similar personal care goods. For these items, we need to be extra careful about hygiene and safety.
If a personal use item is still sealed in its original packaging, you can return it just like any other product. However, once you open the seal or break the tamper-proof packaging, we cannot accept the item back. This is for your safety and for the safety of the next customer. We can’t guarantee the condition of a product that has been opened, so we have to treat it as final sale.
We know this might feel strict, but we hope you understand. When it comes to products that touch your skin or your body, hygiene has to come first.
Non-Returnable Items
There are a few categories of items that we cannot accept for return. Please read this list carefully before placing your order:
- Personalized and custom items: Anything that was made specifically for you, with your name, initials, or custom specifications, cannot be returned. Since these items are created just for you, we can’t resell them to anyone else.
- Opened personal use items: As mentioned above, once the seal or packaging on a personal care product is broken, it becomes final sale.
- Intimate apparel: For obvious hygiene reasons, items like underwear, lingerie, shapewear, and similar intimate apparel cannot be returned unless they are still in their original, unopened packaging with all tags attached.
- Gift cards: Gift cards are final sale and cannot be returned or refunded.
- Downloadable software or digital content: Once a digital product has been delivered to your email or account, it cannot be returned.
If you’re ever unsure whether an item qualifies for return, just reach out to us at [email protected] before you buy. We’re happy to check and let you know exactly where things stand.
How to Start a Return: Step-by-Step
We’ve kept the return process as simple as possible. There are no long forms to fill out and no phone calls to wait through. Here’s exactly how it works:
Step 1: Send Us an Email
Send an email to [email protected]. In your message, include your order number and the name of the item you’d like to return. If you don’t have your order number handy, the email address you used to place the order works too.
Step 2: Receive Your Prepaid Return Label
Within 1 to 2 business days, we’ll reply with a prepaid return shipping label. This label covers the cost of shipping the item back to us, so you don’t pay anything. The email will also include a short confirmation that your item qualifies for return.
Step 3: Pack Your Item Carefully
Place the item back in its original packaging, along with any tags, manuals, or accessories that came with it. If you don’t have the original shipping box anymore, use any sturdy cardboard box you have lying around. The important thing is that the item is protected during transit and doesn’t get damaged on the way back to us.
Step 4: Print and Attach the Label
Print the prepaid return label we emailed you and attach it securely to the outside of your package. Make sure the label is flat and the barcode is fully visible. If the label is wrinkled or torn, the carrier might have trouble scanning it, which could slow down your refund.
Step 5: Drop Off the Package
Take your package to the carrier location listed on the label. Most carriers offer drop-off points at local stores, post offices, or shipping centers. If a friend or neighbor is already heading out, you can always ask them to drop it off for you.
Step 6: Track Your Return and Get Your Refund
Keep the tracking number from your drop-off receipt. Once the carrier delivers your package to us, we’ll inspect it and process your refund. As we mentioned earlier, the full refund lands back on your original payment method within 3 to 5 business days after we process it.
Where to Send Your Return
Our return facility is located in the heart of Chicago. If you’re mailing your return independently, here is the physical address:
222 W Merchandise Mart Plaza, Suite 1150
Chicago, IL 60654
But honestly, in most cases you won’t need to worry about the address at all. Just use the prepaid label we send you, and the package will find its way to us automatically.
What Happens If Your Item Arrives Damaged or Defective?
If your order arrives damaged, broken, or with a manufacturing defect, please reach out to us at [email protected] within 48 hours of delivery. We’ll make it right quickly and cover all the costs. In some cases, we may send a replacement before you even need to ship the damaged item back.
Please include a photo of the damaged item and its packaging in your email. That helps us document the issue and process your replacement faster.
A Few Final Notes
We want every order from OIUUWMD to feel like a good decision. But we also know that sometimes things just don’t work out. Our return policy is designed to make that moment as painless as possible. No confusing fine print, no surprise fees, no endless back-and-forth.
If you have any questions about this policy or anything else, our team is just an email away. Write to us at [email protected] and we’ll get back to you within one business day. We’re real people reading every message, and we’ll do our best to help.
Thank you for shopping with OIUUWMD. We’re glad you’re here, and we’ll always stand behind what we sell.